The Ultimate Guide To Telus technical support

The Ultimate Guide To Telus technical support

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I've experienced challenges with The Tech Support for the house Web also so tricky we spent about an hour or so addressing a problem. I’ve been having for months and months.

All those brokers Functioning from Telus Added benefits, in place of trying to keep the aged faithful customers they make them go away to search for other company

It's now been two weeks and my difficulty Along with the billing has not been resolved , I are customer Telus for over 20 years and this customer service is horrendous! I requested to speak to supervisor several persistently closing. She reported she would they also desired me to Visit the retailer where I fall the cell phone off and purchased the phone Once i explained to her I did it all on the web she didn’t believe me?  The cellphone I acquired the box was opened and there was no physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I needed to go all the way down to The shop to have why was my box open? Why wasn’t my box sealed? Cellular phone drop batteries  is rather quite slow like my aged cell phone was way better than this thing. I think they gave me a old cell phone is the way they take care of customers with lengthy as they  reward loyalty ?!!! 

Have you ever tried using the net Chat? Log on to My TELUS as well as the Chat icon will probably be with the lessen proper of the window. Reply the questions on what type of assist you would like then hold replying for the bot with "I need to talk to somebody" till the Telus technical support bot gives up and passes the Chat to a person.

I had to Get hold of CS currently with Chat plus the Section I want to speak to is just available by cell phone. The CS on Chat organized a call again at an agreed upon time slot. When that Division referred to as me afterwards I got everything sorted out.

• In my discussion with Juan with the loyalty team, I had been falsely accused of being discriminatory Once i referenced A different Division, which was hugely offensive and uncalled for. Juan later on apologized, indicating which the practical experience was totally unacceptable.

Payment impacting improvements would require a telephone call but before undertaking that, have you attempted the payment arrangement selections on line?

If our reply fixed your concern, be sure to click Take as Answer to help you Some others within the Local community.

If our reply solved your problem, you should click Settle for as Solution that will help Other folks within the Group.

If an automated assistant asks for The rationale of your connect with, point out "I would want to make payment preparations for my mobility Invoice".

Thanks on your focus to this make a difference. I sit up for a prompt and satisfactory resolution.

I would really like a connect with from somebody who has some final decision creating energy on how I am able to near my accounts and become finished with Telus.  

Notice: if the topic is just not but included by TELUS Pro Messaging, you'll be supplied that has a callback option.

The TELUS group acknowledges that our function spans lots of Territories and Treaty areas and we have been grateful for the normal Understanding Keepers and Elders who're with us these days, anyone who has gone ahead of us and also the youth that inspire us.

It is a large squander of your time and only results in a very pissed off customer ahead of they get to speak to your CSR and now the CSR has to deal with an previously stressed to their Restrict customer.